TESTIMONIALS

How to Manage & Motivate through a HR Process - Workshop Feedback Was all very interesting, easily understood.  Good direction – Thank you. Annette Tobias – Maritime Mechanics Good session, ties up a lot of issues into a structured process Jason, Operations Manager, Re-Creation Sunbury Eyes re opened to all responsibilities Rodney Pearl, Director, Peat’s Office Equipment Gained so much info from HR – managing – recruiting – motivating!!! Awesome!!! Kirsty Wright, Operations Manager, Telstra Licensed Store Warrnambool, Horsham, Hamilton, Ararat A great respect for the need for proper HR processes Cam Evans, Director, TLS Horsham Group Enjoyed session; Great Pace – time went fast; Encouraged discussion;  Could relate to current work practices. Marcia Lade, Executive Officer, Coastal Residential Service Inc.

To whom it may concern, "Firstly Owen and I want to say AGAIN that KBA's sales/HR products and services are amazing! We LOVE IT!!!! Recently we engaged the professional services of Colin Wilson from Key Business Advisors on Customer Service training for all of our staff.  Then our management were trained on "How to Manage and Motivate Staff through a HR Process".  We received excellent feedback from the staff and management from the training conducted over a few days and yes immediately we have noticed a vast improvement of staff commitment to focus on cross selling and up selling out in the field and their overall performance to customer service / satisfaction.  Colin also helped our management team with structure and to closely work together and motivated them even more. KBA have supported us for the past 18 months with our HR Coach Staff System as it has been an invaluable resource in several ways.  During this time we have also worked with KBA implementing HR policies and procedures with staff systems in the workplace, including the training of management and staff to implement them within the workplace.  It has taken us to a new level of business.  Straight away everyone has stepped up and made more sales, satisfied the customer and helped to make employees accountable.  This is a MUST DO for any Office Technology Business out there as Colin has the 20 year experience in our industry and it showed throughout all of his training and advice.  We have used other outside coaches in the past but the BIG DIFFERENCE is he knows our industry backwards.  KBA is a professional co-compliant business resource who has delivered  a personal and customised service and we will continue to work with Colin and his team in the future.  Thank you for a wonderful partnership.  Keep up the great work!!!" Kind Regards, Naomi & Owen Land - Bytewise IT Solutions, QLD

Dear Stephen, I would like to thank KBA and you personally for the excellent outcome from implementation of the KBA Fair Work Australia package at Nautical Marine. Had it not been for your insistence with “getting everything right” we would be exposed to prosecution for operating under the wrong award, like I suspect many other boat dealers are. The BIA were unable to help us and we were having difficulty getting info from VECCI or the Fair Work office. It seems the boating industry has never been quite sure of where it is positioned, other than that most dealers had tagged onto out of date Vehicle Industry Awards. Thank you for your assistance with identifying the Manufacturing and Associated Industries and Occupations Award as the award for the boating industry in Australia. In response to your recent follow up, we are progressively implementing the employment contracts and re-inducting our staff to comply with the new act. Again thank you for your assistance with scripting the position descriptions, orientation checklists and other material that now make us compliant with the new legislation. Auditing our rates of pay and staff classifications was also of great assistance to us and our staff are also happy with the outcome. Your system allows us to manage staff information quickly and easily and gives us the ability to properly manage performance reviews and effectively handle workplace issues like dismissals, bullying, harassment and discrimination, should they occur. Overall, we are very pleased with the product and your personal support. Keith Davis Dealer Principal - Portsea Boats Pty Ltd Trading as Nautical Marine

Dear Colin, Please accept this Testimonial on behalf of KEL2000 P/L, trading as Telstra Stores Shepparton and Echuca and Telstra Business Centre Northern Victoria. I have had the pleasure of working with Stephen Keens your HR Advisor recently when he spent a day with me in Shepparton during November this year.  Quite simply I am not quite sure where to start, Stephen was absolutely fantastic! I had a lengthy list of questions and issues I desperately needed his expert advise on, Stephen assisted me with developing position descriptions, Letters of Offer, checking all awards our staff are paid under, provided advise on how to address work place bullying and assisted me in dealing with a disgruntled employee - which was a HUGE relief..... In addition to all of the above, Stephen has since spent more time with me over the phone helping me deal with a few Human Resources issues that have arisen.  I cannot compliment Stephen enough; he is easy to talk to, extremely learned and basically makes you feel like you're the only client he has - always making time for you and giving you his very best. I congratulate you Colin on employing such a commendable young man, in Stephen, and I am highly confident he will remain a highly valuable asset to your company. Kindest Regards, Anita Cox Human Resources Manager Telstra Stores Shepparton & Echuca Telstra Business Centre Northern Victoria

To whom it may concern We were first introduced to KBA through the Northwest Lawyers group. When we purchased the program in January 2010, we were enthusiastic to use it due to the ability that the program had.  However, due to the time involved to start off the program other issues were given priority and this fell by the way side. In June this year we received a courtesy call from Stephen Keens who was relatively new to KBA.  Since that telephone call he has ensured that we are using the system in all aspects of HR.  This in turn has resulted in us having peace of mind in knowing that not only are we compliant with Fair Work Australia but we have also introduced new procedures which have improved our HR. Stephen has spent the necessary time to ensure we understand the program and its abilities. Stephen is willing to assist with any HR problem that arises and in the event that he does not know the answer to a query, he will go away and not only find the answer but will find the best solution.  He is prepared to be there with you for any difficult issues that you face and will follow through to seek the best outcome.  We have over the last two to three months had several issues that with Stephen's assistance and guidance have been resolved smoothly. I cannot thank Stephen enough for the assistance he has provided me over the last five months and look forward to a long partnership together. Yours faithfully DE MARCO LAWYERS Lina Saladino Practice Manager

Please accept this letter of thanks for introducing 3D Paint Stores to the Key Business Advisors Staff Software Package as well as the Star Workplace staff survey. The software has been invaluable in bringing together our previously fragmented HR forms and processes and maintaining uniformity. The staff survey has lent hard evidence to the need for cultural change in the organisation. As a result we have already improved communication between management and staff and implemented initiatives to break down barriers to building a better team environment. Thank you for bringing these tools to our attention and your valuable assistance in their implementation. Gary Jeston Finance & Administration Manager

AMAZING is certainly an appropriate adjective for your product. Staff Systems’ features and capabilities are extremely well conceived and executed. As we are relatively new to business management, we were delighted at the simplicity of this system as a means of managing both current and new employees. Since implementing the system we have managed to save time and effort - both of which are extremely valuable to any business. In our industry of selling and servicing business equipment, we need a system that is both comprehensive and flexible. Customizing Staff Systems to suit our business is effortless. We are extremely satisfied with the Key Business Advisors HR Coach Staff Systems program and have no hesitation recommending it to other businesses. Sara Storoy Business Administrator Aatec Office Supplies

Further to our recent companies acquisition of your HR Staff System Software, I would like to express our gratitude firstly for the way your organisation conducted the implementation of the product and secondly for the product itself.  From the first time we viewed this product at the Konica Minolta training in Brisbane, both attending Directors agreed this would be a valuable tool for our business. On the day we placed an order and on returning to Mackay proceeded to get information in place to assist with the installation.  Once the software had been installed and remotely set up which was very professional and easy to follow with your great trainers, it was time for us to implement our data to the system. Business Solutions is a relatively small organisation of some 8 staff however this software allows our company to be at the pinnacle of all HR and employee issues at any time.  Recently two of our service members attended training and forms were processed from the system to assist with their expenses to which the guidelines were followed to the tee and admin and HR were very pleased with the results. Also one of our staff members had a three monthly review to which the system advised us of and we processed the review both verbally and with the written documentation provided by the HR Software.  The software is easy to follow and very user friendly and allows us to now process all staff entitlements, conditions and training in a more professional manner. Software of this kind and setup and training is always perceived as time consuming and very expensive, however in this case we again have be overwhelmed by the facilities and ease of use along with the great price of the product. Thank you for assisting our organisation to achieve excellence in staff management through your HR Software Program. Regards, Roger Martin Managing Director Business Solutions Australia Pty Ltd

As a financial adviser with almost 20 years experience and running a small business, one of the things that I clearly understand is the importance of a consistent cost effective approach to sales, due diligence and also in particular, to compliance areas. When introduced by you to the HR Software Package I felt this filled a most important need inside our business whereby we could also take a similar approach to our HR management that we do to our client relationships. The HR Staff Survey was invaluable in regard to recognising that our staff is equally as important as our clients as they become just as difficult to replace and recruit and therefor we do want to be recognised by our staff as an employer of choice. As we have discussed I believe it is just as important to "sell" our staff on the benefits of working for our organisation as it is for us to sell our clients on dealing with our organisation. The HR software fits in readily with our overall business planning process which includes XPlan client relationship management and Statement of Advice software, Olicc work in progress and commission tracking software, Quickbooks accounting and payroll software and Microsoft Outlook software that we currently utilise in a windows based environment within our office. This provides a consistent broadly recognised software driven management approach irrespective of who manages the business now or in the future. I am also most appreciative of the work we have conducted together on a contract basis assisting with our advisory team in the area of sales development and also with our core relationships with centres of influence to assist with programmes of measuring and monitoring sales results that are achieved from campaigns we are working through.  I look forward to a long and fruitful association with your organisation. Yours faithfully,  Neil White

I would like to take this opportunity to thank you and Lorraine for your professional approach to the installation and training we received upon purchasing the ‘HR Coach’ Software. ‘HR Coach’ has proven to be a beneficial addition to our company Human Resource Department, making our recording and company procedures much more efficient. The application is extremely user friendly and the step by step processes leaves no room for error. Your after sale assistance has also been appreciated, both you and Lorraine have always been friendly, professional and willing to assist as we found our way around the software. Jenny Fairclough Company Secretary EEMS Technologies P/L

Essendon Nissan Mitsubishi & Kia is a Car Dealer in the Car Strip of Essendon in Keilor Rd. We employ about 60 people in the Sales, Servicing and Parts departments. We have engaged the services of Key Business Advisors to simplify the HR process in the company. We believe it will help our Managers in the process of hiring, training and growing our staff to achieve  their goals. It is a fully documented system that can be used across all departments and hopefully prove to be a time saving tool along the journey. Stuart McKenzie Essendon Nissan Mitsubishi & Kia

To Whom It May Concern, RE: COLIN WILSON I originally met Colin at a Konica Minolta kick off meeting approximately four years ago. I was very impressed by his HR system software and purchased this software. Colin had been in constant contact with us through the whole installation period to ensure that we had not only installed the program but had implemented it in our business and making full use of its features. This has greatly assisted our business in its HR management. To note some points which Key Business Advisors helped us with: • Audited our HR processed to ascertain our needs and requirements within the legislation. • Installed our HR program and updated the correct employee information. • Assisted with the employment of staff, job advertisements and descriptions. • Made sure that all HR processes were compliant with the Fair Work Act. • Provided legal advice on employee issues and has helped comply in relation to dismissal procedures. • Assisted in formulating an organisation flow chart for staff and their rolls within the business. From personal experience, Colin has been a great asset in bedding in and using our HR program and training staff in its use. His industry experience, personal and professional advice, when required for our business was second to none. When staff levels became low through accidental and/or departures, Colin was available to call on previous copier industry work companions to offer assistance. Colin was also instrumental in helping to train our sales staff and conducted industry based sales training. This was very helpful, especially to bring new sales staff up to speed in techniques to sell office equipment in today’s market place. Overall, I would recommend Colin Wilson and Key Business Advisors. He was instrumental in helping Solar City Office Equipment create a Sales Team and develop a very good HR Management System. I found that Colin would not only offer his products and services as required, but became personally involved to ensure that we where 100% happy. Yours sincerely JOHN MONTAGNER DIRECTOR Solar City Office Equipment